All requests for returns and exchanges must be made within 3 days of receiving the item (even for defective items),

and must be returned and shared the return tracking number to us within 7 days after confirmation.

Please note that the deadlines are based on KST (Korean Standard Time).

We don’t accept Exchange requests "after shipment" due to a change of mind. Please return and get refunded for item price. 

Cancelation and Exchange "before shipment" is subject to approval. 

Oxforder must be contacted via the Q and A Board before making any returns or exchanges.  Product availability must be checked first for exchanges.

When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, 

product codes, and a written explanation to the Q and A Board.

If any items are missing from your package, contact our customer service the day you receive your package.

Oxforder will only bear the shipping costs of defective or wrongly shipped items.

All customers will be responsible for returning shipping costs , initial shipping costs and possible return tax may be deducted on the refund.

If non-defective items are sent to Oxofrder along with defective items, the buyer will be responsible for all shipping costs.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:

• If the return deadline is over
• If there is any sign of worn or used after delivered 
• If the tag / label is removed
• If the item was washed or repaired 
• If the item is with scent of perfume or smell of cigarette / etc
• If the item was mentioned as non-returnable/exchangeable in the site like discounted item
• If the item is damaged including all components by customer
• If the order made via other channel, not our site
• All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer.

Oxforder is not responsible for problems caused by carelessness of buyers.  

Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Oxforder according to seller and buyer’s protection laws.

Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.

Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. 

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.