SHIPPING POLICY

Shipping method: EMS (Home address only)

All shipping fee will be calculated based on EMS rate

Shipping fee will vary for all other countries depending on package weight and destination.

Products will only be shipped after payment has been made.  Shipping will take 7-10 business days (for in-stock items). Shipping may take longer for some items.  EMS tracking information may take 2-3 days to be available.

International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination.  All related fees are the responsibility of the recipient.  If the customer refuses to receive the parcel, the products will be returned to Korea and will not be shipped again.  All related costs (return shipping, etc.) will be deducted from the refund.

Worldwide Tracking: http://www.track-trace.com/post

*If the product is out of stock, the order will be canceled after notification to the e-mail you entered.

*Please order after registering as a member. If you order as a non-member, it is difficult to receive compensation in case of a problem.

*When ordering, please write your address in English. Filling in other languages may cause delivery problems.

We cannot be shipped to P.O. Boxes or (APO/FPO), or to non-continental locations (Hawaii, Puerto Rico and all U.S. Territories, including American Samoa, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and the U.S. Virgin Islands).

We will ship only to physical street addresses within the United States

RETURN POLICY

All requests for returns and exchanges must be made within 3 days of receiving the item (even for defective items),

and must be returned and shared the return tracking number to us within 7 days after confirmation.

Please note that the deadlines are based on KST (Korean Standard Time).

We don’t accept Exchange requests "after shipment" due to a change of mind. Please return and get refunded for item price. 

Cancelation and Exchange "before shipment" is subject to approval. 

Oxforder must be contacted via the Q and A Board before making any returns or exchanges.  Product availability must be checked first for exchanges.

When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board.

If any items are missing from your package, contact our customer service the day you receive your package.

Oxforder will only bear the shipping costs of defective or wrongly shipped items.

All customers will be responsible for returning shipping costs , initial shipping costs and possible return tax may be deducted on the refund.

If non-defective items are sent to Oxofrder along with defective items, the buyer will be responsible for all shipping costs.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:

If the return deadline is over

If there is any sign of worn or used after delivered 

If the tag / label is removed

If the item was washed or repaired 

If the item is with scent of perfume or smell of cigarette / etc

If the item was mentioned as non-returnable/exchangeable in the site like discounted item

If the item is damaged including all components by customer

If the order made via other channel, not our site

All goods returned without previous notice will not be accepted.

You may cancel an order if the “preparing products” status remains for 10 days or longer.

Oxforder is not responsible for problems caused by carelessness of buyers.  

Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Oxforder according to seller and buyer’s protection laws.

Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.

Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. 

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.